Client Concern

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50%

Name*

Email*

Phone*

Service Availed*

Order ID

What is the concern that you are facing?

Provider not allocated

Please wait for 24 hours, and the provider shall be allocated, or contact the mail support.

Provider not responding

You can switch the provider from the application. If you are unable to do so, contact the support team.

Provider not good (poor/unprofessional quality of consultation)

We request you to Switch the provider from the application. If you are unable to do so, contact the support team

Provider appointment not available

Please coordinate with your provider to confirm their availability and time zone. If there is a time zone discrepancy, consider switching to a different provider

Confusion around plan details or instructions

Please refer to the plan overview or contact support for further clarification on the details and instructions

Unclear communication about fees or charges

We encourage you to review the pricing details or contact support to get a detailed breakdown of the charges

Difficulty with canceling or modifying subscription

Please follow the cancellation or modification steps in the app. If you need further assistance, our support team will help you resolve it promptly

Unclear billing for services

We regret any confusion regarding billing. Please check the service details in the app, or reach out to support for clarification

Duplicate charge on account

Please contact support to investigate and resolve the duplicate charge

Unable to log in to the account

Please ensure your login details are correct. If the issue persists, contact support for assistance.

Incorrect plan selected

Please provide the details of the plan you intended to choose, and our support team will assist you in switching to the correct plan

Issues with the app crashing or freezing

Ensure your app is updated. If the problem continues, contact support with details of the issue.

App features not working

Please share a screenshot of the feature not working

Has your concern been addressed above?

Yes

Please specify your concern

Supporting Documents Attached (Screenshot or Screen Share)

Max. file size: 40 MB.

Acknowledgment*

I confirm that the information provided above is accurate to the best of my knowledge. The resolution of this issue may take 5–7 days.

Comments

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If case, you have already intimated us and your issue is still not resolve, you may request Initiate Refund (Click here)