Client Concern "*" indicates required fields Step 1 of 2 50% Name* Email* Phone*Service Availed*Select Service AvailedTherapyDiabetesFitnessDieticianYoga/ MindfulnessPhysiotherapyOrder ID What is the concern that you are facing?Select Concern DetailsProvider-related concernCommunication IssueSubscription related concernFacing issues with the applicationOther Provider not allocated Please wait for 24 hours, and the provider shall be allocated, or contact the mail support. Provider not responding You can switch the provider from the application. If you are unable to do so, contact the support team. Provider not good (poor/unprofessional quality of consultation) We request you to Switch the provider from the application. If you are unable to do so, contact the support team Provider appointment not available Please coordinate with your provider to confirm their availability and time zone. If there is a time zone discrepancy, consider switching to a different provider Confusion around plan details or instructions Please refer to the plan overview or contact support for further clarification on the details and instructions Unclear communication about fees or charges We encourage you to review the pricing details or contact support to get a detailed breakdown of the charges Difficulty with canceling or modifying subscription Please follow the cancellation or modification steps in the app. If you need further assistance, our support team will help you resolve it promptly Unclear billing for services We regret any confusion regarding billing. Please check the service details in the app, or reach out to support for clarification Duplicate charge on account Please contact support to investigate and resolve the duplicate charge Unable to log in to the account Please ensure your login details are correct. If the issue persists, contact support for assistance. Incorrect plan selected Please provide the details of the plan you intended to choose, and our support team will assist you in switching to the correct plan Issues with the app crashing or freezing Ensure your app is updated. If the problem continues, contact support with details of the issue. App features not working Please share a screenshot of the feature not working Has your concern been addressed above? Yes No Please specify your concernSupporting Documents Attached (Screenshot or Screen Share)Max. file size: 40 MB.Acknowledgment* I confirm that the information provided above is accurate to the best of my knowledge. The resolution of this issue may take 5–7 days. PhoneThis field is for validation purposes and should be left unchanged. If case, you have already intimated us and your issue is still not resolve, you may request Initiate Refund (Click here)