< Client Concern "*" indicates required fields Step 1 of 2 50% Let us know how we can improve your experience. Please review the listed concerns under each category and follow the suggested steps. If your issue isn’t covered, kindly describe it under the ‘Any other concern’ section.Name*Email* Phone*Service Availed*Select Service AvailedTherapyCounseling (by Interns)PsychiatryLGBTQ+ CounselingPsychometric/Clinical AssessmentMindfulness/YogaOCD CareCoachingNutrition/WeightWomen's WellnessFitnessDiabetesPhysiotherapyHypertensionSubstance UseGeneral PhysicianCardiologistOrthopaedicianENT SpecialistGastroenterologistPaediatricianSexologistDermatologistOrder ID What is the concern that you are facing?Select Concern DetailsProvider-related concernPlan/ Subscription related concernApplication Related ConcernsAny Other concern Provider not allocated : Please wait for 24 hours, and the provider shall be allocated. Provider not good/ unresponsive (poor/unprofessional quality of consultation) : We’re sorry to hear this. You may Switch your provider through the app or reach out to support@mantra.care help Provider appointment not available : Please confirm your provider’s availability and time zone. If issues persist, consider switching provider or contact support@mantra.care If your provider related concern is not addressed within the above provided options, you may describe it in detail below:Please attach supporting document for quick support: Screenshot or screen-recordingMax. file size: 140 MB. Incorrect plan selected : Please provide the details of the plan you intended to choose at support@mantra.care and our team will assist you in switching to the correct plan Confusion around plan details or instructions : Please refer to the plan overview or contact- support@mantra.care for further clarification on the details and instructions Difficulty with canceling or modifying subscription : Please follow the cancellation or modification steps in the app. If you need further assistance, contact us at support@mantra.care Duplicate charge on account : Please contact support@mantra.care to investigate and resolve the duplicate charge If your plan/ subscription related concern is not addressed within the above provided options, you may describe it in detail below:Please attach supporting document for quick support: Screenshot or screen-recordingMax. file size: 140 MB. Unable to log in to the account : Please ensure your login details are correct. If the issue persists, contact support@mantra.care for assistance. Issues with the app crashing or freezing : Ensure your app is updated. If the problem continues, contact: support@mantra.care with details of the issue. App features not working : Please share a screenshot of the feature not working in the other concern section Unable to proceed with appointment booking : Please follow these steps to Book Appointment. If issue persists, you can ask your provider to book one as per mutual availability. If your application related concern is not addressed within the above provided options, you may describe it in detail below:Please attach supporting document for quick support: Screenshot or screen-recordingMax. file size: 140 MB.Please specify your concernSupporting Documents Attached (Screenshot or Screen Share)Max. file size: 140 MB.NameThis field is for validation purposes and should be left unchanged.